Privacy Policy | Platfio

1. Introduction

Platfio Pty Ltd ("Platfio", "we", "us", or "our") operates the Platfio platform, including platfio.com, content.platfio.com, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By accessing or using the Platfio platform, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

Account information — name, email address, company name, and password when you create an account.
Billing information — payment details processed by our third-party payment provider (Stripe). We do not store full credit card numbers.
Communications — messages you send through contact forms, support requests, or emails.
Content — data, files, and information you upload or create within the platform.

2.2 Information Collected Automatically

Usage data — pages visited, features used, timestamps, and interaction patterns.
Device information — browser type, operating system, device type, and screen resolution.
Log data — IP address, access times, referring URLs, and error logs.
Cookies and similar technologies — we use cookies, local storage, and similar technologies to maintain sessions and understand usage. See Section 6 for details.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Platfio platform.
Process transactions and send related information, including invoices and receipts.
Respond to your enquiries, comments, or support requests.
Send administrative communications such as updates, security alerts, and account notifications.
Analyse usage trends to improve our services and develop new features.
Detect, prevent, and address fraud, abuse, or technical issues.
Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers — third parties that perform services on our behalf, such as hosting (Google Cloud Platform), payment processing (Stripe), email delivery, and analytics.
Legal requirements — when required by law, court order, or governmental regulation.
Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With your consent — we may share information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

When you delete your account, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by law.

6. Cookies

We use cookies and similar tracking technologies to operate essential features of the platform (such as authentication) and to understand how visitors interact with our website.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of the platform.

7. Data Security

We implement commercially reasonable technical and organisational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing activities.
Request a copy of your data in a portable format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@platfio.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Australia and the United States (where our cloud infrastructure providers operate). We take steps to ensure that your data receives an adequate level of protection in the jurisdictions in which we process it.

10. Children's Privacy

Platfio is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Platfio Pty Ltd
Email: hello@platfio.com